This document contains important terms and conditions that shall affect your legal rights and remedies. Your use of the Application shall be deemed as your acceptance of these terms and conditions.
The terms "you," "your," and "yours" shall refer to all users and/or any user of the application. The terms "we," "our," and "Grasfeel" shall refer, in whole or in part, to GAP Computer Solutions—the owner and operator of the website https://www.Grasfeel.com and its affiliated subsidiaries (hereinafter referred to as "the Company" or "Grasfeel"). Our products, services, and software applications include Remote, Connect, Media Player, Browser, and Extension. The "Terms and Conditions" (hereinafter referred to as the "Agreement") shall expressly incorporate the Privacy Policy and User Agreement.
This Agreement forms a legally binding contract between you and GAP Computer Solutions. Please review it with care. By accessing or using the application, or any products or services associated with these terms (collectively referred to as the "Services"), you are deemed to have accepted this Agreement. Your access to and use of our Services also constitute your agreement to our Privacy Policy and Community Guidelines (if you access or use our community features), the terms of which are available directly on the platform. If you do not agree to these terms, you must refrain from downloading or using the application, or promptly uninstall and remove the application from your computer or mobile device.
If you are accessing or using the Services on behalf of a business or other entity, the following shall apply:
Arbitration and Choice of Law Notice: This Agreement includes an arbitration clause and a choice of law provision. With the exception of specific types of disputes as outlined in the arbitration clause, you and Grasfeel agree to settle any disputes arising between the parties through mandatory arbitration in accordance with the terms specified herein. Both you and Grasfeel hereby waive any right to participate in class action litigation or class arbitration proceedings.
Grasfeel offers you registration and login functionalities. You may follow the instructions on the registration and login pages to fill in your information, and review and agree to this Agreement. Upon completion of the registration and login procedures, you will become a user of Grasfeel. When creating an account, you are required to ensure that the information you provide is authentic, valid, and complete.
You shall not engage in malicious registration of a Grasfeel account, including but not limited to frequent registration, bulk registration, registration using another person's identity, or other forms of registration not intended for the normal use of Grasfeel's services.
You are obligated to maintain the confidentiality of your account password. The account you register and the verification code used for login serve as your credentials for accessing and using Grasfeel services. You shall handle and store such credentials with due care. All activities and actions conducted under your account shall be your responsibility. In the event of account theft or unauthorized use resulting from your negligence, you shall bear the corresponding liability.
The account information you set during registration or use of Grasfeel—including but not limited to username and avatar—must comply with legal provisions and the principle of information authenticity. You shall not use harmful content, impersonate others through usernames or avatars, or engage in other acts that may cause confusion. Additionally, you must not infringe upon the legal rights and interests of third parties.
You may submit a request to cancel your Grasfeel account in accordance with Grasfeel's specified procedures. However, you shall remain liable for all actions conducted prior to account cancellation or during your use of Grasfeel's services. Upon successful cancellation, Grasfeel shall not provide services for restoring account records, unless otherwise mandated by applicable laws and regulations. Please exercise caution when proceeding with this action.
We reserve the right to disable your user account at any time, including in cases where you violate any of Grasfeel's rules, or where your actions may infringe upon third-party rights or contravene applicable laws and regulations.
If Grasfeel determines that your account usage may violate legal provisions, compromise the security of your account, or pose a threat to the security of Grasfeel's information systems, Grasfeel may refuse to provide relevant services or terminate this Agreement. Depending on the circumstances, Grasfeel is entitled to suspend or cancel your account. Any resulting losses—including but not limited to the deletion of content or data—shall be borne by you and the user of the account.
You may utilize Grasfeel to establish a Bluetooth connection with your device, enabling control of your toy via Grasfeel's program controls or the recommended programs we offer. For detailed operational guidelines, please refer to the Grasfeel user manual.
You may create or join a room on Grasfeel, acting as a host to initiate events or participating in events hosted by others. You can establish your own room or access a room created by another user via an invitation code. Within a room, you may post content or engage in chat, provided that any information or content you share strictly complies with applicable laws and regulations and does not infringe upon the rights of others.
Room hosts are authorized to mute members, remove members, or close the room. Grasfeel will not interfere with such actions except under special circumstances; please resolve any disputes through amicable means.
Hosts are responsible for managing their rooms and ensuring that members adhere to legal provisions and this Agreement. If a member engages in illegal activities or violates this Agreement, the host shall take immediate measures such as muting or removing the member. Failure by the host to take such action, or active facilitation of non-compliant behavior, may result in Grasfeel exercising its right to hold the host accountable—including but not limited to restricting posting privileges, disabling accounts, closing rooms, or pursuing legal liability. Any resulting losses (e.g., data loss) shall be borne by the host.
Grasfeel does not warrant the accuracy, completeness, or timeliness of any content posted within rooms. You are solely responsible for evaluating such content and shall bear any risks or losses arising therefrom.
When utilizing Grasfeel's Community features, you must strictly adhere to the Community Guidelines.
You may post original content or content for which you hold the publication rights, including opinions, text, information, images, etc. However, you must comply with all applicable laws, regulations, and Grasfeel's Community Guidelines. Any content or information you post does not reflect the views, positions, or policies of Grasfeel. You assume sole responsibility for the content you publish.
You are permitted to browse and subscribe to various types of information and content within the Grasfeel Community. You are responsible for independently evaluating the content and assuming any risks arising from its use. Unless otherwise explicitly required by law or regulation, any losses incurred from purchasing or using such content are your sole liability.
You may share or repost content from the Community; however, without Grasfeel's prior written consent, you are prohibited from copying, accessing, adopting, analyzing, or using Grasfeel's content or related data in any form for sales, commercial purposes, or for disclosing, providing, or enabling third-party use in any manner.
Grasfeel makes no representations or warranties regarding the accuracy, completeness, or timeliness of content provided by other users. If Community content includes links to third-party websites or resources, these links are provided for your reference only. We do not control the content of such websites or resources, and the inclusion of such links does not constitute an endorsement of the linked sites. You acknowledge that we are under no obligation to pre-screen, monitor, review, or edit any content posted by you or other users on Grasfeel.
Grasfeel reserves the right (but assumes no obligation) to remove, ban, block, or delete any user content that we reasonably believe violates relevant terms or has been reported by other users. We shall not be liable to you for such actions. Therefore, if you wish to retain permanent access to a copy of your user content, we recommend saving a copy on your personal device.
If you wish to receive our marketing information via mobile text messages and push notifications, you may opt to register for such services. By registering, you confirm that we may send promotional content or other text messages to the mobile phone number you provide, including one-time verification codes, order notifications, and promotional messages. These messages may be sent directly by us or by third parties acting on our behalf, and all such messages shall have the same legal validity as written notices.
Please note that enrollment in a specific program does not automatically qualify you for other programs. The frequency of messages may vary, and neither the service operator nor we shall be liable for delays or failed deliveries. Information and data usage charges may apply in accordance with the pricing standards of your regional operator.
You acknowledge that receiving marketing text messages is not a mandatory requirement for using our services. If you wish to unsubscribe from text messages, you may do so by navigating to "My - Settings - Message Notifications" to disable text and phone notifications. However, you understand that opting out of text messages may impact your experience with this service and its related functions. To resubscribe, you may re-enable the corresponding function in "My - Settings - Message Notifications".
Except for SMS service providers and information aggregators, we will not share records of your consent, opt-in, or opt-out status with any third party.
Individuals under the age of 18 are strictly prohibited from downloading the application, creating an account, or accessing the services.
By using the services, you warrant and confirm the following:
Your use of the application and services also constitutes confirmation that you have reviewed and agreed to the Company's Privacy Policy, Community Guidelines, and User Agreement.
The Company grants you a personal, global, royalty-free, non-transferable, non-exclusive, and revocable license to access and use the services. This license is solely for the purpose of enabling you to use and enjoy the services in compliance with these terms.
You shall not copy, modify, distribute, sell, or lease any component of our services. Additionally, you may not reverse engineer, decompile, or attempt to extract the source code of the software, except where such actions are mandated by applicable law or expressly permitted by us in writing.
Many of our services enable you to create, upload, publish, transmit, receive, and store content. In doing so, you retain all intellectual property rights that you hold in such content. However, by uploading, publishing, transmitting, or receiving content through our services, you hereby grant Grasfeel a worldwide, non-exclusive, royalty-free, sublicenseable, and transferable license to use, copy, distribute, create derivative works of, display, and perform that content as part of providing the services and conducting Grasfeel's business (including, without limitation, promoting and redistributing all or parts of the services and its derivative works through any media format and channels). This license is granted solely for the purpose of operating, promoting, and improving our services, as well as developing new services. This license shall survive any termination or suspension of your use of our services.
Certain services may provide mechanisms for accessing and deleting content you have submitted to that service. Additionally, in some services, specific terms or settings may restrict the scope of our use of content submitted to those services. You represent and warrant that you have the necessary rights to grant us this license for any content you submit to our services.
By using the services, you agree not to engage in any of the following prohibited acts:
Users must strictly comply with the terms outlined above when using Grasfeel. In the event of a violation, users shall assume full liability for all consequences arising from their use of information or content. Grasfeel reserves the right to take appropriate actions in response to violations, including but not limited to removing illegal or objectionable information, suspending or terminating access to some or all services, blocking accounts, and other remedial measures. Additionally, Grasfeel may retain records as required by law and report violations to relevant authorities.
If Grasfeel incurs administrative penalties, litigation costs, or compensation obligations due to a user's breach of this agreement, the user shall be liable for jointly resolving such issues and indemnifying Grasfeel for all resulting losses.
You are entitled to terminate your account at any time to discontinue using our services. Grasfeel reserves the right to suspend or terminate your access to the services at any time, for any reason, without prior notice and without incurring liability to you. Such actions may include, but are not limited to, situations involving violations of these terms or any applicable laws.
Upon termination, all licenses and rights granted to you by Grasfeel shall immediately cease, and you must refrain from further use of the services. Following termination, the provisions of this Agreement pertaining to "Disclaimer of Warranties," "Limitation of Liability," "Indemnification," "Governing Law and Dispute Resolution," and "Modification of Terms" shall remain in full force and effect.
Grasfeel's Privacy Policy outlines the manner in which we collect, use, and safeguard your personal information. By using the services, you confirm that you have read and agreed to the terms of our Privacy Policy. You acknowledge that your use of the services constitutes consent to the collection and use of your information as detailed in the Privacy Policy, which is accessible at privacy-policy.
The services—including but not limited to the application, software, logos, designs, graphics, images, icons, and audio-visual clips—are owned by Grasfeel or its licensors and are protected by copyright and other intellectual property laws. Grasfeel and its licensors retain all intellectual property rights in the services.
You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained through the services. Any unauthorized use of the services or their content may constitute a violation of intellectual property laws or other applicable legal provisions.
As stated above, you retain all intellectual property rights that you hold in the content you create, upload, post, transmit, receive, or store through our services. However, by using the services, you grant Grasfeel a non-exclusive, royalty-free, worldwide, sublicenseable, and transferable license to use, copy, distribute, create derivative works of, display, and perform your content as necessary to provide the services and conduct Grasfeel's business.
If you believe that any content accessible through the services infringes upon your intellectual property rights, you may submit a notice to Grasfeel in accordance with the Digital Millennium Copyright Act (DMCA) or other applicable laws. Grasfeel will respond to notices of copyright infringement and may take appropriate actions, including removing or disabling access to the allegedly infringing content.
We respect the intellectual property rights of others and expect our users to do the same. If you believe that any material accessible through our services infringes your copyright, you may submit a written infringement notice to our designated agent. For the notice to be effective, it must include the following substantial content:
A counter-notice refers to a statement submitted by a user accused of infringement, asserting that their content does not actually violate the rights of others and requesting the network service provider to restore the relevant content.
If you have been accused of intellectual property infringement but believe the content in question does not constitute an infringement, you may submit a written counter-notice to request the restoration of the removed or disabled content. Such a counter-notice must include the following elements:
Upon receipt of a counter-notice, we will forward a copy to the original complainant within 10 business days. If the copyright holder does not initiate legal proceedings to obtain a court order within 10 to 14 business days after receiving the counter-notice, we will notify the accused party that the removed content may be restored or access to the disabled content may be reactivated.
Pursuant to the Digital Millennium Copyright Act (DMCA), the contact details for submitting claims of copyright infringement are as follows:
Email: support@grasfeel.com
Please be advised that Section 512(f) of the DMCA specifies that any individual who knowingly submits a false statement (including in a counter-notice) shall be liable for all damages resulting from such false claims, including reasonable attorney's fees and costs.
In the case of repeat infringers, the Company may, where appropriate, terminate the accounts of users who repeatedly violate copyright laws.
Prior to submitting a notice or counter-notice, you should consider the fair use doctrine and other available defenses under copyright law. We encourage users to assess whether the use of copyrighted material complies with fair use guidelines under applicable copyright law before filing any such notice.
You acknowledge and agree that the services are provided on an "as-is" and "as-available" basis. Grasfeel, along with its affiliates, officers, employees, agents, partners, and licensors, explicitly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement of intellectual property rights.
Grasfeel does not make any guarantees regarding the following:
Any actions you take to download or obtain content through the services are at your own discretion and risk. Should such actions cause damage to your computer system or result in data loss, you shall bear sole responsibility for all consequences arising therefrom.
To the fullest extent permitted by applicable law, Grasfeel and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the services. This includes, but is not limited to, loss of profits, loss of goodwill, loss of use, loss of data, or other intangible losses, regardless of whether such liability is based on contract, tort (including negligence), strict liability, or any other legal theory.
Please note that the above limitations of liability shall not apply in the following circumstances, unless explicitly required otherwise by law:
Additionally, Grasfeel shall not be liable for:
Please be aware that some jurisdictions may prohibit the exclusion or limitation of certain types of damages. Consequently, some of the above limitations may not apply to you. If the laws of your jurisdiction do not permit certain limitations described herein, such limitations shall only apply to the extent allowed by law.
You agree to indemnify, defend, and hold harmless Grasfeel, along with its affiliates, officers, employees, agents, partners, and licensors, from and against any and all claims, demands, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the services, your breach of these terms, or your infringement of any third party's rights.
These terms and your use of the services shall be governed by and interpreted in accordance with the laws of Singapore, without regard to its conflict of law principles. Any dispute arising out of or relating to these terms or the services shall be exclusively submitted to the jurisdiction of the courts located in Singapore for resolution.
Grasfeel reserves the right to revise or update these terms at any time. In the event of material changes to the terms, we will notify you via email or by posting a notice within the services. Your continued use of the services after the effective date of the updated terms shall constitute your acceptance of the revised terms. Any disputes arising under this agreement shall be resolved in accordance with the version of the agreement that was in effect at the time the dispute arose.
It is recommended that you always carefully read and understand the terms of service for any platform or service you use to ensure compliance and safeguard your rights and interests. If you have specific questions or concerns regarding Grasfeel's terms of service, we advise you to contact Grasfeel directly for clarification.